FAQ

Q1: What products does A2Z Find offer?
A: A2Z Find specializes in building and home furnishing products, including:

• CPVC, PVC, PPR, and SWR pipe fittings
• Sanitary ware
• Tiles
  
• Paints
• Hardware items
• Plywood
• Other interior and exterior items to make home and office

 

 

Q2: How can I place an order?
A: You can browse our catalog and add desired items to your cart. Once you're ready, proceed to checkout to complete your purchase.

 

 

Q3: What are the delivery charges?
A: Delivery charges vary based on your location and the size of your order. If shipping costs are not visible at checkout, you can easily ask us for the delivery charges on Whats App at 7404938718 Click here to chat — we're happy to help!

 

Q4: Do you offer returns or exchanges?
A: We follow a No Return, No Exchange policy. Please review your order carefully before confirming your purchase.

 

Q5: How can I track my order?
A: After placing an order, you'll receive a confirmation email with tracking details. If you need further assistance, feel free to contact our support team.

 

Q6: How can I contact customer support?
A:

. Whats App:  7404938718 Click here to chat

. Email:  a2zfindcom@gmail.com

 

 

Q7: Do you offer bulk or B2B pricing?
A: Yes, we provide special pricing for bulk and B2B orders. Please contact us directly to discuss your requirements.

 

 

Q8: Are your products available nationwide?
A: Yes, we deliver our products across India. Delivery times may vary based on your location.

 

 

Q9: Can I buy products in bulk or for commercial projects?
A: Yes! We specialize in B2B and bulk supply for builders, contractors, and businesses. Please contact us on Whats App or email for special bulk pricing and quotations.

 

Q10: Are the product prices inclusive of taxes?
A: Yes, all prices listed on our website include GST, unless stated otherwise. You will see the tax breakdown in your invoice.

 

Q11: Do you provide installation services?
A: No, we currently do not offer installation services. However, we can guide you in choosing the right products for your installation needs.

 

Q12: How do I know the product quality is good?
A: At A2Z Find, we source our products from trusted and reputed brands. We ensure product quality through strict selection and inspection before dispatch.

 

Q13: What if I receive a damaged product?
A: In the rare case of damage during transit, please contact us within 24 hours of delivery with photos and order details. We’ll assist you with the next steps.Minor chips or superficial damages that do not affect product usability are not considered eligible for replacement or claims.

 

Q14: Can I cancel my order after placing it?
A: You can contact us on Whats App 7404938718. Once the order is processed, it cannot be canceled.

 

Q15: How can I stay updated on new arrivals and offers?
A: You can follow us on Whats App, Instagram, and Facebook to our newsletter to stay informed about latest products and exclusive deals.

 

 

Q16: Can I get a quotation before placing a bulk order?
A: Absolutely! Just share your product list and quantity with us on Whats App or email, and we’ll provide a detailed quotation including delivery charges and timelines.

 

Q17: Do you offer Cash on Delivery (COD)?
A: Currently, we do not offer COD. All orders must be prepaid through secure online payment methods available on our site.

 

Q18: Do you have a physical store or showroom?
A: We are a digital-first platform. However, we do have partnerships with suppliers and warehouses. For any specific visit or pickup requests, contact us directly.

 

 

Q19: What if a product is out of stock?
A: If an item is out of stock, you can still contact us — we may restock it soon or suggest an alternative. We’re here to help you find the best fit!

 

Q20: Can I order products from multiple categories together?
A: Yes! You can mix and match products across all categories like sanitary ware, tiles, hardware, and more in a single order.

 

Q21: Do you ship to remote locations in India?
A: We try to cover as many pin codes as possible through our courier partners. If you’re unsure about your location, message us your pin code on Whats App — we’ll confirm right away.

 

 

Q22: How do I apply a discount or coupon code?
A: You can enter any available promo code at checkout. If you’re facing issues applying it, let us know and we’ll guide you step-by-step.

 

Q23: Can I reorder the same items again?
A: Yes! You can view your previous orders and reorder easily. If you need help with reordering, just contact us and we’ll take care of it.

 

 

Q24: Are the product images and descriptions accurate?
A: We strive to maintain 100% accuracy in all product details and images. However, please note that product packaging and branding may occasionally change from the manufacturer. Also, images are for indicative purposes only and may vary from the actual product. If you need exact specifications or real-time photos, feel free to contact us on Whats App 7404938718  — we’re happy to assist.

 

 

Q26: How long will it take to receive my order?
A: Delivery times depend on your location and the type of products ordered. Typically, orders are delivered within 1–10 business days. You'll receive tracking updates once your order is dispatched or contact us on Whats App.

 

 

Q27: Do you offer GST billing?
A: Yes, we provide GST invoices for all eligible purchases. Please ensure you enter your GSTIN at checkout or contact us right after placing your order for billing assistance.

 

Q29: What happens if I miss the delivery?
A: Our delivery partners usually attempt delivery 2–3 times. If you're unavailable, they may contact you or reschedule. For assistance, feel free to reach out to our support team.

 

Q30: Do you ship fragile items like tiles and sanitary ware safely?
A: Yes, we take extra care in packaging fragile items like tiles and sanitary ware using industry-standard methods to reduce the risk of damage during transit. However, we recommend inspecting the package upon delivery. In case of any damage, please report it immediately. Minor chips or superficial damages that do not affect product usability are not considered eligible for replacement or claims.

 

 

Q31: What payment methods do you accept?
A: We accept all major online payment options — UPI, net banking and QR payments. Our checkout is 100% secure and encrypted for your safety.

 

 

Q32: How can I update my delivery address after placing an order?
A: If your order hasn’t been shipped yet, you can message us your updated address. Once shipped, changes are subject to courier availability and may not be guaranteed.

 

Q33: Can I share my requirement list to get assistance?
A: Absolutely! You can Whats App or email us your complete list of required items, and our team will help you with a detailed estimate and stock check. Please note, we charge a nominal fee of ₹500 for providing an estimate. However, this amount is fully adjustable if you proceed with the purchase based on the estimate. This helps us serve genuine customers more efficiently.

 

Q35: How do I know if a product is suitable for my project?
A: You can always reach out to us with your requirement. Our team is experienced in handling project-specific queries and can guide you to the right product.

 

Q36: How do I know if a product is available before placing the order?
A: For real-time stock confirmation, feel free to Whats App us the product name or link — we’ll verify and confirm availability.